Contact & purchase help
A clear next step.
For Soft Man product questions, download problems, or membership help, write to hello@softmanbrand.com. If your email app does not open, copy the address into your usual email service.
Include the product name, the store you purchased from, and an order number if you have one. Never send a password, full payment-card number, medical history, or private reflection answers.
Where purchases happen
- Podia: Gold Star downloads, affirmation cards, wall prints, and the paid membership. Product-detail pages explain the files included before you continue to checkout.
- Amazon: physical books and journals. Amazon handles the order, shipping, and its returns process.
- Apple App Store: the Gold Star iOS app. Apple handles the app purchase and its purchase-support process.
- Gumroad: the digital anger guide. Refer to your Gumroad receipt for access and order details.
- House of KORVELL: a separate fitness destination with its own checkout, scheduling, and service terms.
Finding a digital download
Start with your purchase receipt and the account used at that store. A product described as a digital download is not shipped to you. If the file is missing or will not open, contact Soft Man with the product name and the issue you are seeing.
The reusable weekly tracker supports typed fields in compatible PDF readers. The affirmation cards and wall prints are print-ready artwork, not editable templates. Check each product's specifications before purchasing.
Membership and cancellation
Soft Man Membership is $15 USD per month, automatically renewing until canceled, with no free trial. It includes four member resources and six private discussion spaces, not every Soft Man product.
To cancel Soft Man Membership, sign in to your member home, open the Soft Man site-name menu, and select Billing. Choose Cancel plan and confirm. Podia says your subscription content remains available until the end of your current billing cycle. See Podia’s cancellation instructions.
If you cannot find Cancel plan or need help, email hello@softmanbrand.com from the address used for your membership. Ask us to confirm the cancellation and its effective date. Sending an email alone is not confirmation that cancellation has been completed.
Refund policy and purchase terms
Effective November 3, 2026. This policy covers Soft Man digital downloads and membership purchases made through Soft Man's Podia or Gumroad storefront. Purchases from Amazon or Apple use the purchase-help and refund process available through that platform.
This policy applies to purchases made on or after its published effective date. It does not replace more favorable terms already provided for an earlier purchase or limit rights you have under applicable law.
Digital-download problems
If a download is missing, incorrect, cannot be opened, or is materially different from its sales description, contact hello@softmanbrand.com within 14 calendar days of purchase. Include the product name, order date, receipt or order number, and a short description of the issue.
We will first try to provide the correct file or resolve the access problem. If we cannot reasonably resolve a covered issue, we will refund the affected purchase. Report duplicate charges or other billing errors as soon as you notice them; the 14-day download request window does not automatically exclude those issues.
A change of mind after a correctly described, accessible digital file has been delivered does not automatically qualify for a refund under this policy. You may still contact us to explain your circumstances. Any rights required by applicable law continue to apply.
Membership cancellation and refunds
Soft Man Membership is $15 per month, renews automatically until canceled, and has no free trial. To stop future renewals, cancel through the membership account's billing controls before the next renewal and retain the confirmation. Detailed cancellation steps are provided above.
Canceling future renewal and requesting a refund are separate actions. Cancellation does not automatically refund the current paid period, and sending a refund request does not itself cancel renewal. Unless a different resolution is confirmed, access follows the paid period and cancellation terms shown in your membership account.
Partial-month refunds are not automatic under this policy. Contact us if there is a duplicate or incorrect charge, an unresolved membership-access problem, or a charge after a confirmed effective cancellation. We will review the account records and explain the resolution.
How to request help
Email hello@softmanbrand.com using the subject “Soft Man order help.” Use the email address associated with your purchase when possible, and include only the information needed to identify the order and the problem.
Do not send payment-card numbers, passwords, identification documents, or sensitive personal history in an initial support request. If a refund is approved, we will confirm the amount and submit it through the original payment platform; availability in your account depends on the platform and payment provider.
Storefront terms and product permissions
Also review the terms shown by the store where you are buying. Podia's checkout terms and privacy page are platform documents, separate from the Soft Man refund policy above.
For Amazon orders, use the order-help route in your Amazon account. For the iOS app, use the purchase-support route associated with your Apple receipt. Those purchases are handled through their respective storefronts.
The standalone affirmation cards, wall prints, and weekly tracker are for personal use. Do not resell, redistribute, or post their digital files. For other products, consult the permissions supplied with that product.
Privacy and your information
Read how this website handles information, including email inquiries, external checkouts, and embedded services. For a question or request about your information, email hello@softmanbrand.com.
Support without a purchase
Our mental-health and addiction resource hub remains free. Soft Man products and the member community are reflection resources, not therapy, treatment, or a continuously monitored crisis service.